Faq's

To change your password, update account information, or change your billing and/or shipping address, click on the corresponding tab under My Account.

Here at Tealeaf , we hold your privacy and security to the highest standards. All collected information is protected against unauthorized access or release. We do not sell, rent, or loan any personal information to third parties. Tealeafglobal.com is secured with a SSL secure transaction Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.

Tealeaf is committed to reduce the carbon footprint so we are embracing the Eco-friendly packaging and labeling concept. To ensure the freshness and quality of our teas, we package our loose leaf offerings sealed compostable packages. Tea package are of 3 different sizes sample size contains 5 -8 serving, regular size contains 25-35 serving and big size contains 100-120 servings. Some of our tea packages also comes with artistic handmade bamboo box.

We are offering our teas in three different size pouches small "sample " size carries 10g-15g of tea, regular size holds 40g - 60g of tea and large size holds 150g - 200g of tea. . For weight conversion reference 1 gram = 0.035 Ounce

USPS is our preferred shipper for all contiguous US orders. We offer USPS Priority mail and Express options to ensure convenient delivery to a range of addresses. If you are unable to receive USPS deliveries, contact us at contact@tealeafglobal.com

We’ll gladly ship your order to you. Please contact us with your International Order Request form and we will send an invoice with shipping rates to your e-mail. Payment can be made by electronic invoices or phone. Sorry, expedited options are not available.

Our team strives to have your tea safely packed and ready for shipment within 1-2 business days. Please note, your order must be received by 1 PM EST to ensure same day shipping. Orders received after 1 PM EST on Fridays will be processed by Monday the following week. Packages ship from our facility in Nashua, NH, USA.

You can track your order by clicking at 'Track Order' at the bottom of the page. To know about the status of your your order you have to enter your "order no" sent to your email on this section. However this service is not your shipping status tracking.

A shipping notification will be sent to the e-mail provided during checkout as soon as your order ships. To track your order, simply enter your USPS tracking number at this link [ https://tools.usps.com/go/TrackConfirmAction_input ] Need assistance tracking your tea? Reach us at contact@tealeafglobal.com and we will gladly locate your package for you.

We work hard to make sure that orders are filled correctly and completely and that they are packaged well to prevent breakage. If you experience any problem with your order, please e-mail us at contact@tealeafglobal.com with details of the damage. We will happily rectify any problems to ensure your satisfaction.

If you need Tealeaf to reroute your package to a new address, please contact us at contact@tealeafglobal.com. If timing allows, Tealeaf will work with FedEx to reroute a package already in transit. We strongly advise a careful review of your shipping information before submitting your order. Please note, this service is only available for orders being shipped with FedEx.

We encourage you to discover new teas and join our botanical journey to leave No Leaf Unturned. We developed the “Teaser” sample size to make it easier to try out new teas before you commit to a larger pack size. Our sourcing team visits the origins of our teas and botanicals to work side-by-side with farmers to verify the crop quality, season after season. In this direct trade spirit, we are confident you will enjoy the aroma and flavor of your Tealeaf tea. Your tasting notes are most appreciated in our sourcing journey. Please reach out to our contact@tealeafglobal.com if you feel the quality of your purchase did not satisfy your expectation. For more information about Exchanges & Returns, see the FAQ’s below.

To exchange or return unopened and undamaged tea purchased from our website or customer service representative, please send to the address listed below within 30 days of delivery date. While we are happy to refund the cost of the unopened or undamaged tea products, the return shipment costs are at your expense. If you’d like to exchange for a different offering, Tealeaf will assume the cost of shipping you the replacement product. Please note that if asking for a refund, the final amount is reflected net of any discount or promotional pricing. Address below Tealeaf Receiving unit 7A Deerwood Dr, Nashua, NH 03063

We’re thrilled you have tried something new. If you feel the quality of any of our offerings is anything less than you expected, please reach out to us within 30 days of package delivery date at contact@tealeafglobal.com. We do not honor exchanges or refunds if the issue is not quality-driven, but is rather a matter of personal taste. Please note that as an agricultural product, some seasonal variance is to be expected in the flavor profiles of tea. For this reason we recommend first purchasing smaller quantities such as our "Teaser" sample size, ensuring the tea is to your liking before committing to larger bags. For insight into the most recent crop tasting notes, reach out to our Customer Service team and we'll help you decide the right teas for you.

Tealeaf is an online and wholesale retailer. You can place your order directly from our online store.

Tealeafglobal.com accepts all major credit cards such as Visa, MasterCard, Discover, American Express as well as PayPal, Apple Pay and Google Pay. We also accept debit cards with a Visa or MasterCard logo.

Tealeaf promotion codes can be redeemed in the Promotion Code field in checkout, on the left-hand side. A promotion code reduces your basket subtotal only and does not apply toward shipping and handling. Promotion codes cannot be applied to previous purchases. You can receive special promotions announcements by signing up for our newsletter in the form located on the bottom of our website.